L1 Award in Work-Related Studies for the Customer Service Sector
Location: Remote (from home)
Qualification: L1 Award in Customer Service

First Point Training is an award-winning training provider with a difference. We are based in Meadowfield and deliver accredited and non-accredited training in local communities in County Durham. We specialise in helping people to gain the skills and qualifications they need to progress in life. We are different because we do not just focus on delivering a training programme, we work with people in a holistic way. We believe everyone has strengths, skills and experiences that can be used as a foundation to build from. Our aim is to work with people and help them to make and maintain positive changes in their lives.


Week 1

Learner Enrolment, Overview of programme and what to expect, Delivery of portfolio of paperwork

Week 2, 3, 4

Level 1 Award in Work-Related Studies for The Customer Service Sector (Unit 1, Unit 4, and Unit 7)

Week 5

Evaluation and Feedback

Week 6

Progression and next steps

We will have a discussion with you in Week 1 to get to know you better and determine if the programme is right for you. We will discuss any barriers to your learning and if you can easily access the programme (have access to IT etc) and complete what is required to achieve the learning outcomes and qualification. We will assist in signing you up to Durham Works if you are not already and make arrangements to deliver your portfolio of paperwork to you.


Delivery Partner:
First Point Training

Course Type:

17th May 2021

25th June 2021

Duration (weeks):

Duration (hours):

Times / Days:
Monday - Friday 9.00am - 5.00pm



Lunch provided?: No

Has bursary?: No

Earns money: No

Equipment Supplied?: No

Has breaks?: No

Travel paid?: No