Biscuit and Baileys animal rehabilitation centre received support and funding from DurhamWorks to take on an apprentice. The extra capacity has allowed them to digitise their records and offer a better experience to their customers.
Chester le Street-based Biscuit and Baileys is a rehabilitation centre offering hydrotherapy, physiotherapy and laser therapy for injured dogs and other small pets. Although the business was always busy, when DurhamWorks partner Derwentside College told Company Director Michael about the funding available to employ an apprentice, he was initially sceptical.
He passed the job description for a business administration apprentice to DurhamWorks Business Advisors Nic and Emma, who helped to match him with animal-loving Naomi and were also able to contribute funding towards her training and a new computer for the office.
Having Naomi on the team has allowed Michael to develop some aspects of the business which he wouldn’t otherwise have had time to do. The business has now digitised all of its paperwork, which is stored on a veterinary database, managed by Naomi, and Michael is glad he contacted DurhamWorks:
“DurhamWorks have been really helpful with supportive advisors. I was a bit reluctant to use them at first due to young apprentices having a poor reputation and it was the first time I had allowed support to help find the right candidate for me, but Naomi’s been a great find for us. She’s really good with the clients and organises all our appointments, she is growing from strength to strength all the time as her knowledge and experience grows. It’s great to have someone on hand in reception all the time, enabling the smoother running of the business.”
To find out how your business could benefit from support from DurhamWorks and to arrange an informal conversation call 03000 262 930 or visit our employers page